Privacy Policy

1. Introduction
RdL Management Consultants (ABN: 95 847 559 865) is committed to protecting the privacy and confidentiality of personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how RdL collects, uses, discloses, stores, and manages personal information, and how individuals can access and correct their personal data or make a complaint.

2. What Personal Information We Collect
We may collect the following types of personal information:

• Name, contact details (address, phone, email)
• Employment and professional history
• Educational qualifications
• Information related to coaching, training, or assessments
• Behavioural or psychometric data collected during workshops or surveys
• Information submitted via our website, email, or other communications

3. How We Collect Personal Information
We collect personal information through:

• Direct interactions (e.g. consultations, coaching sessions, online forms)
• Assessments, surveys, or feedback tools used during our engagements
• Referrals from clients or partner organisations
• Publicly available sources (e.g. LinkedIn, websites)

4. Purpose of Collection
We collect personal information to:

• Deliver tailored leadership and organisational development services
• Conduct assessments, coaching, and reviews
• Communicate with clients and stakeholders
• Comply with legal and contractual obligations
• Improve our services and offerings

We will not use or disclose personal information for any purpose other than the one for which it was collected without consent, unless legally required.

5. Disclosure of Personal Information
We may share personal information with:

• Our team of consultants, coaches, and affiliates for service delivery
• Third-party service providers who assist us in operations (e.g. IT, administration)
• Regulators or government agencies as required by law

RdL does not sell or rent personal information to third parties.

6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital systems with restricted access
• Confidentiality agreements with consultants and employees
• Regular reviews of our data protection practices

Information is stored securely in Australia and, where appropriate, in cloud services that comply with international data protection standards.

7. Access and Correction
You may request access to or correction of your personal information by contacting us at the details below. RdL will respond to such requests within a reasonable timeframe.

8. Privacy Complaints
If you believe we have breached your privacy, please contact us in writing. We will respond promptly to resolve the issue. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Website and Cookies
Our website may use cookies to enhance user experience and track usage data. Users may opt to disable cookies through browser settings.

10. Policy Updates
This Privacy Policy may be updated from time to time. The most recent version will always be available on our website.

Contact Us
For any privacy-related enquiries, access or correction requests, or complaints, please contact:

Privacy Officer
RdL Management Consultants
Email: robert@rdlmc.com.au
Phone: +61 417 349 712[insert]
Postal: 82/45 Shore Street East, Cleveland 4163Effective Date: 01/05/2025
Next Review Date: 01/05/2026
Approved by: Executive Leadership, RdL Management Consultants