20 years ago this was a hot issue, and like most things in business, it has gone full circle and visits us once again.
EI is the ability of a person to understand their emotions and how it can impact on their behaviors and thus impact their ability to be an outstanding leader.
Understanding your triggers and how long you can remain calm when put under pressure are key factors to developing your ability to manage EI.
We have all seen the negative impact workplace behaviours can have on the team and the bottom line.
Business’ want leaders who have developed the art of EI and impart their knowledge on others so the workplace culture changes and grows to reflect that of the solid leader.
After decades of research emotional intelligence is generally said to include three skills:
- Emotional awareness, including the ability to identify your own emotions and those of others;
- The ability to harness emotions and apply them to tasks like thinking and problems solving;
- The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.
There is a proven track record across many industry sectors that demonstrates an investment in EI and leadership development results in improved workplace culture, workplace relationships and most importantly, bottom line results.