Our client’s business was founded in 2018 by a multi-award-winning barista and coffee roaster.
They are Melbourne’s leading co-roastery, designed to unite a community of cafes and coffee companies, giving brands and individuals access to expert guidance in a state-of-the-art facility.
The founder is one of Australia’s leading coffee knowledge experts, and has represented Australia on the World Barista Championship stage in 2012, 2014, and 2018, achieving Australia’s first Q-Grade Instructor qualification in 2015 (one of 42 positions held world-wide).
RdL was engaged to introduce the Fingertip Consulting model of engagement.
As a result of this partnership, the client has grown their operation well beyond their original vision and extended onto the world stage, with the Middle East and Europe being two of their leading growth markets.
Specifically, RdL assisted this client in the following areas;
- Business Structure – right people with the right skills in the right job at the right time
- Focus on High Payoff Activities – removal of non–value activities
- Personal and Professional Coaching Programs
- Assisting with Brand Development – concepts, terminology, and customer perception of the client
- Increasing Profitability – focus on high revenue streams with low operational costs
- Maximising Opportunities – leading to an improved work life balance for the founder
- Improving Customer Experience – with a solution focused mindset
- Improving Executional Excellence
- Challenge Comfort Zones – extending people and the business beyond their comfort zones to drive growth and a sustainable future for the brand and the people
Client Testimonial
