This program is focused on helping people look for their own solutions rather than waiting for their manager to tell them what to do.
It is about decommissioning the human robots and helping people think for themselves.
The Benefits of This Program
Improved and timely decision making that leads to improved operational efficiency
Understanding why problems exist
Defining a solution focused mindset
Learn you natural style of problem solving
Learn and understand the 1-3-1 model
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Success Stories
“RDL has been a major force behind our companies efforts to build a new customer service culture in our Business. The combination of International Best Practice with local practical knowledge provides a solid and sustainable basis from which to work. Our staff look forward to working with Robert.”
Heineken Group
General Manager
“Robert’s patience and guidance and monitoring of our teams and individuals has been an inspiration to many and certainly in assisting us bringing together a stronger team at NSL.”
Nambawan Super
Chief Executive Officer
“We view the partnership with RDL as complementary to our own Learning & Development activities which are intended to lift the skills and ultimately the life style of our employees and their family.”
Toyota Tsusho Group of Companies
Group HR Manager