Learn with Us

RdL has a number of formal courses available as face to face facilitated events as well as online options. In addition to what is available below, RdL also tailors and writes programs for clients to assist them with the learning solutions for their people. RdL has written and published online learning solutions for some of the largest companies in their sector.

The courses detailed below largely form the content of the Emerging Leader Program, an RdL initiative that has been launched and facilitated across multiple countries. The current available courses from RdL includes:

Available: In-Person

Customer Orientation

  • Defining Customer Orientation
  • Who are our customers?
  • Expectations, barriers, and solutions
  • 1 Touch Point – 1TP
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Available: In-Person

Building Accountability

  • Knowing your role
  • Your measure of success
  • Understanding consequences
  • Sustainable passion
  • Next steps to growth
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Available: In-Person

Manage Oneself – The Person

  • Change starts with me.
  • What is WorkSmart?
  • Sundowner Rule
  • Defining High Payoff Activities.
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Available: In-Person

Customer Focused Workplace Communication

  • Understanding workplace communication
  • Getting the timing and message right
  • Barriers, benefits and culture
  • Productive meetings
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Available: In-Person

Solutions for Success

  • Why do problems exist?
  • Defining solution focused
  • Types of problem solvers
  • 1 – 3 – 1 model to solutions
  • The human factor
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Available: In-Person

It’s the Detail That Counts

  • What is attention to detail?
  • Why do we lose focus?
  • What impact does it have?
  • Narrow the focus
  • Benefits of focusing on success
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Available: In-Person

The Winning Team Experience

  • The winning team.
  • Trust and Collaboration.
  • Decommission the human robot.
  • Sustaining effective teams.
  • Your role.
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Available: In-Person

Loyalty and Commitment

  • Importance of loyalty and commitment
  • Engagement and motivation
  • Effective communication
  • Goal setting
  • A culture of loyalty and commitment
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Available: In-Person

Building Confidence and Self Esteem

  • Self reflection and awareness
  • Building self confidence
  • Helping others
  • Building a supportive network
  • A culture of loyalty and commitment
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