Customer orientation is a business approach that puts the needs of the customer over the needs of the business.
Customer-oriented companies understand that the business won’t thrive unless it consistently improves customer focus.
Customer orientation is considered to be one of the keys to business success yet one that is highly disregarded.
The Benefits of This Program
Master the skill of seeing how to grow your operation through having a customer focused workforce.
Revenue growth
Improved customer experience
Faster response time
1 Touch Point customer service
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Success Stories
“RDL has been a major force behind our companies efforts to build a new customer service culture in our Business. The combination of International Best Practice with local practical knowledge provides a solid and sustainable basis from which to work. Our staff look forward to working with Robert.”
Heineken Group
General Manager
“Robert’s patience and guidance and monitoring of our teams and individuals has been an inspiration to many and certainly in assisting us bringing together a stronger team at NSL.”
Nambawan Super
Chief Executive Officer
“We view the partnership with RDL as complementary to our own Learning & Development activities which are intended to lift the skills and ultimately the life style of our employees and their family.”
Toyota Tsusho Group of Companies
Group HR Manager