This program is all about effective communication that has a strong customer focused bias.
It changes the way we think about customer communication and the impact it has on our business.
The Benefits of This Program
Improved team dynamics that drive a customer focused communication strategy.
Communicate with impact
Effective use of body language
Predicting what our customers want to hear from us
Proving the right information at the right time
Enquire About This Course
"*" indicates required fields
Success Stories
“RDL has been a major force behind our companies efforts to build a new customer service culture in our Business. The combination of International Best Practice with local practical knowledge provides a solid and sustainable basis from which to work. Our staff look forward to working with Robert.”
Heineken Group
General Manager
“Robert’s patience and guidance and monitoring of our teams and individuals has been an inspiration to many and certainly in assisting us bringing together a stronger team at NSL.”
Nambawan Super
Chief Executive Officer
“We view the partnership with RDL as complementary to our own Learning & Development activities which are intended to lift the skills and ultimately the life style of our employees and their family.”
Toyota Tsusho Group of Companies
Group HR Manager