One of the greatest mistakes businesses make is they focus internally and do not focus on their end customer.
Customer focus is about shifting the mindset to be customer driven leading to improved profits rather than focusing on the profits and driving down the customer experience.
The Benefits of This Program
Improved workplace focus on the customer driving growth and profitability.
Improved internal communication
Removed workplace silo’s
Increase in customer satisfaction
Revenue and profit growth
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Success Stories
“RDL has been a major force behind our companies efforts to build a new customer service culture in our Business. The combination of International Best Practice with local practical knowledge provides a solid and sustainable basis from which to work. Our staff look forward to working with Robert.”
Heineken Group
General Manager
“Robert’s patience and guidance and monitoring of our teams and individuals has been an inspiration to many and certainly in assisting us bringing together a stronger team at NSL.”
Nambawan Super
Chief Executive Officer
“We view the partnership with RDL as complementary to our own Learning & Development activities which are intended to lift the skills and ultimately the life style of our employees and their family.”
Toyota Tsusho Group of Companies
Group HR Manager