Burnout extends beyond mere exhaustion, manifesting in various symptoms that require proactive management to sustain a healthy work culture. As productivity pressures rise, leaders globally are investing in advanced tools like AI and VR to boost efficiency. However, Dr. John Chan, Managing Director at Infinite Potential, emphasises that the real focus should be on the wellbeing of employees using these tools.

It is reported that nearly 38% of employees report experiencing burnout. Despite this, there’s a disconnect between managers’ perceptions of employee wellbeing and the reality reported by staff.

With the global economic position at the moment, it is more important than ever to focus on your people and ensure there is balance between driving for improved efficiencies to meet bottom line commitments and the wellbeing of your people.

The World Health Organisation (WHO) defines burnout as a syndrome resulting from chronic workplace stress that hasn’t been properly managed. It comprises three dimensions:

  1. Exhaustion: This can be physical, mental, or emotional, often linked to high workloads or low job control. However, exhaustion alone doesn’t constitute burnout; it’s when combined with the other dimensions that it becomes problematic.
  2. Cynicism: Burnt-out employees may develop a negative or detached attitude towards their work and colleagues, making this the most challenging aspect to reverse.
  3. Reduced Professional Efficacy: This involves a decline in performance and a growing sense of incompetence, which can lead to a vicious cycle of further burnout.

To combat these issues, Chan advocates for creating sustainable work environments that prioritise transparency, open communication, and employee wellbeing. He suggests a five-part framework developed by his team, which includes personal growth, harm protection, and strong team connections.

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Source: Infinite Potential

It is critically important to design jobs that are achievable within allocated timeframes where employees are adequately compensated. There also needs to be a greater focus on professional development, particularly in the area of middle management, as this gives employees a sense of purpose, helping to prevent burnout with a leader who cares.