The biggest challenge for a leader in a crisis, not matter how big or small the crisis may be is to create a level of calmness and certainty for the team.
The key to this is collaboration and frequent and honest communication. The leader sets the tone and as such needs to partner with their team to create a safe and secure future and vision for the team, so they are all working towards the end goal in unison.
To be highly successful in these challenging times and to support your team through the challenging maze of fear, confusion, and lack of trust, the leader must show the following qualities;
1. Put people first
Your people must always know you have their back and support them. Their safety (and yours) is critical, so acknowledge that they’re doing their part and thank them for it regularly.
2. Be transparent
Keep your team up to date with how your business is doing. The message may not always be a good one, but it is important to have open communication. Alleviate any fears or anxieties by being honest and painting a realistic picture.
3. Stay in touch
A great leader will find time to briefly chat with each of their team daily. Never underestimate the value of a simple hello or goodbye. When you as a leader take the time for your people, your people in return will give their blood, sweat, and tears to support you as their leader.
4. Plan ahead
Involve your whole team in thinking about what they can do to make life easier once the situation resolves itself. This is a good way to get lots of ideas and to keep employees invested in your company’s success.
5. Look after yourself
You can’t be an effective leader if you’re struggling to cope. Find a suitable outlet so you can discuss your issues and stresses away from your team so you come in each day fully charged and energised for a great day with the team
6. Be decisive
It’s an unusual situation where things can change in a flash, so be ready for some quick decision-making.
7. Stay positive
This can be difficult depending on your personal circumstances, but humour can help lift your mood.
There’s also the option of organising events outside office hours that staff can get involved in, such as online office drinks, trivia nights and other social events
8. Keep Everyone In The Loop
That includes staff who may be on leave.
Being an effective leader is about setting the tone of the organisation.
Whether you are operating back at the office or are still engaged in remote workplaces, the leader must never lose focus, nor give up on creating a team of effective and loyal workers.
