Many companies fall into the habit of focusing on the day to day operation, and most of the time this delivers for them – or does it?

Successful organisations get the balance right between an operational focus and strategic direction.

Master planning is all about taking a step back from the daily operation and establishing a clear goal about the future of the company.

Key factors to consider in your master plan include, but are not limited to;

  1. Who are, and will be my customers?
  2. What do I need to do differently to attract and retain customers?
  3. Are my customers happy with all that I deliver for them?
  4. What opportunities am I seeking for growth?
  5. How can I better manage all available resources?
  6. What do I need to start, stop and continue doing?
  7. Do I have the right people, in the right job, performing the right work?

Once you have established your master plan, review it quarterly to ensure it is still relevant and adjust it as needed. Do not fall into the trap that many companies do and have a 5 year plan that sits in the draw. A master plan must be a living breathing document that drives future success.

If you would like assistance in developing your master plan, please contact us and we can discuss in more detail.